Return & Refund Policy

Thank you for choosing our company. We take pride in the quality of our products and carefully inspect orders before they are shipped. Because of the nature of our products, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or issue refunds for any reason other than an issue caused by our company.

This includes, but is not limited to:

• Change of mind or no longer wanting the product
• Ordering the wrong product, size, color, or model
• Buyer’s remorse
• Products that are no longer needed
• Delays caused by the shipping carrier
• Packages that are lost or stolen after being marked as delivered
• Damage caused by improper use, misuse, accidents, modifications, or failure to follow product instructions

Please carefully review your order before completing your purchase.

Exceptions for Issues Caused by Us

If your order arrives with a manufacturing defect, incorrect item, missing item, or other issue that was caused by our company, you must contact us within 15 calendar days of the date your order was marked as delivered.

We may request photos, videos, order information, or other documentation so that we can review the issue.

If we determine that the problem was caused by us, we will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund at our discretion.

Issues reported more than 15 calendar days after the order was marked as delivered will not be eligible for a return, refund, replacement, or other resolution, unless otherwise required by applicable law.

Delivered but Missing or Stolen Packages

Once a package has been shipped and the shipping carrier's tracking information shows the package as delivered, our responsibility for the shipment ends.

If your tracking information states that your package was delivered but you cannot locate it, or you believe it was lost or stolen, you must contact the shipping carrier directly and file a claim or investigation with them.

We are not responsible for packages that are lost, misplaced, or stolen after the carrier confirms delivery to the shipping address provided with the order.

We recommend checking around your delivery location, with household members, neighbors, building management, or other areas where the carrier may have left the package before contacting the carrier.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for packages that are delayed, returned, lost, or delivered to an incorrect location because an incorrect or incomplete shipping address was provided by the customer.

Contact Us

If you believe there is an issue with your order that was caused by us, please contact our customer support team within the applicable 15-day period with your order number and a description of the issue. We will review the situation and determine the appropriate resolution.

By placing an order with us, you acknowledge and agree to this Return & Refund Policy.